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On the path to self-sustainability, JXN Water is hitting the gas on its water bill collections

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mississippitoday.org – Alex Rozier – 2024-08-30 11:53:06

The prospect of Jackson again having its own, self-sustaining water system rests on its residents and their pocketbooks. 

While the city is expected to receive around $800 million in federal funds for its water repairs, JXN Water head Ted Henifin knows that the money will one day dry out. So far, the utility has already spent about $100 million of that money, mainly on water line repairs ($45 million) and a contract to staff its treatment plants ($39 million), according to JXN Water’s last quarterly report.  

Aisha Carson, lead communications officer at Jxn Water, gives a presentation during a Jackson utilities community meeting at the Mississippi E-Center at JSU in Jackson, Miss., Tuesday, Aug. 27, 2024. Credit: Eric Shelton/Mississippi Today

The goal, Henifin told Mississippi Today in an interview, is to get the water system’s finances to a point where it can pay for itself by 2029. Once the system is turning over consistent revenue, the city could supposedly take back control of its infrastructure, although state lawmakers may have something to say about it. Moreover, Jackson needs the revenue to pour into its broken sewer system, which has for years plagued the neighboring Pearl River with its pollution. But in order to get there, how well the city collects revenue and what citizens are paying has to drastically change.

The latest water bill collection rate from July was 73%, although the number’s fluctuated between the 50s and 70s over the last nine months. To reach the 2029 goal, Henifin said, they’ll need to reach 80% by next year and 90% by 2026. 

“Our team’s feeling the pressure,” Henifin said. “It’s basically this (question of), how fast can we ramp this up without stumbling along the way.”

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Trying to fill that gap, JXN Water first sent out warning letters about shutoffs last fall, and then began disconnecting non-paying customers over the last few months. The utility has primarily cut off water to homes getting service that don’t have accounts, meaning they aren’t receiving bills. Henifin said it’s typically taken about one to two days to reconnect a home’s service after shutting it off. 

JXN Water recently estimated there were about 1,500 of those cases, and that after shutting off about 600 of those connections roughly 500 of them have since made accounts. Henifin said there are a number of reasons why someone might be in that situation, such as if someone moves into a place where the last account was closed but the utility never shut the service off. 

Henifin believes another large chunk of properties are getting water for free. After working with an accounting firm to go over the city’s parcel data, Henifin said they found 5,000 to 7,000 properties that have addresses and get electricity but don’t have water meters, meaning JXN Water can’t tell if they’re using water. 

“They’ve got an Entergy account, it’s a house that exists as a parcel in the city, and there’s no corresponding water account,” Henifin said. “There’s no meter, there’s nothing. So, it’s like, hmm, how are they living there without any water? So we still got to get to all those.”  

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JXN Water has also zeroed in on multifamily homes like apartment complexes with large outstanding debts. Henifin said they’ve disconnected water to about 10 complexes, but that their owners quickly made payments and had their water restored. 

In Jackson, 51% of the city’s homes are occupied by renters, according to Census data. Rep. Ronnie Crudup, D-Jackson, said out-of-state landlords that aren’t keeping up with their properties, including the ones who had their water disconnected, are a known issue in the city.

“The sad part about it is the apartment complex, a lot of times they’re collecting the fees from the tenants but they just haven’t done their part,” Crudup said. “There’s been a lot of absentee landlords who are not taking very good care of their property. We’ve dealt with a lot of that in the city.”

Ashley Richardson, the director of Housing Law for the Mississippi Center for Justice, said it’s often convenient for tenants to have their utilities included in their rent. But with factors like absentee landlords, she encourages renters to put their utilities in their own names whenever possible. 

“It is disheartening that the company is not taking the money that the clients are paying to pay their water bills,” she said. “The tenants are the ones reaping the consequences of the actions of the management company.”

Richardson added, if renters go without water for extended periods because their landlords didn’t pay their bills, they can reach out to her office at MCJ to learn about breaking their lease. 

Jackson Mayor Chokwe Antar Lumumba, left, listens as Ted Henifin speaks during a press conference at City Hall in Jackson, Miss., Monday, Dec. 5, 2022. Henifin was appointed as Jackson’s water system’s third-party administrator. Credit: Eric Shelton/Mississippi Today

Henifin acknowledged the impacts those shutoffs have on low-income renters, but he highlighted the large sums of money – over $400,000 in a couple cases – that the complexes’ owners owed. He added that JXN Water tried to give tenants there fair warning before shutting the water off.

“These big out-of-state conglomerates that are owning these real estate trusts or whatever across the country don’t seem to have any conscience about their tenants and the challenges they create,” Henifin said. 

Not only is JXN Water trying to boost the city’s water revenue, it’s trying to do so under a new billing structure that went into effect in February. When he introduced the new model at the end of last year, Henifin explained that the utility needed to increase rates on bills (which are now around $76 a month on average, or about $10 higher than before) to have enough money to put back into maintaining and upgrading its infrastructure. 

To counter the rate hike, the model also included a discount for SNAP recipients (about 30% off for most), which would’ve been the first of its kind in the country. The idea was to ease the burden on low-income families in a city where one in four live in poverty, which is twice the national level. 

However, the U.S. Department of Agriculture, which administers the benefits program, and the state attorney general are appealing a court order requiring the release of SNAP data, arguing JXN Water shouldn’t have access to that personal information. While recipients can still contact JXN Water to get the discount, Henifin said less than 10 people (of the roughly 6,000 eligible accounts in the city) have done so. 

One recipient who spoke to Mississippi Today, Gabrielle McLaurin, said she didn’t know whether the SNAP discount ever went into effect and never reached out to JXN Water to ask.

“It would apply to me, and that’s the thing, I hadn’t said anything because I know they’re in a legal battle right now,” McLaurin said. 

In a survey Mississippi Today put out in August, most residents who responded said they haven’t had any issues with the new billing system, and many applauded the work JXN Water is doing. 

Ranjan Batra, a Jackson resident of 25 years, said he’s been really pleased with JXN Water’s service, and that he was dreading control of the system going back to the city.

JXN Water crews making repairs to the city’s water distribution system. Credit: JXN Water

“There was a sewage leak in our backyard that had been going for probably eight or nine years, and (JXN Water) fixed that,” Batra said. “The only way to fix that stuff is to have the money to fix it.”

Batra’s experience lines up with the results of  a “trust survey” that JXN Water has conducted over the last year or so, talking to over 2,000 Jackson residents. In the spring of 2023, the survey found that only 29% trusted the utility. But a year later, that number nearly doubled, reaching 56%. 

McLaurin and others, though, talked about their lingering issues with their bills. She said that sometime around the COVID-19 pandemic, after not getting a bill for over a year, she received a new balance of over $2,000, despite having made payments in the meantime. McLaurin, who lives with her three children, doesn’t know where the $2,000 came from, although suspects some of it may be from her home’s previous occupant. 

After using public assistance offered through the city, she got the balance cut in half. Now, though, she said JXN Water put her on a payment plan requiring her to pay $175 a month, in addition to the $130 in new charges that she sees. 

“I don’t see how I’ll ever be able to cure this balance,” said McLaurin, who works as a volunteer coordinator for a hospice company.

A seemingly prominent issue for Jacksonians are leaks on their property that result in enormously higher water bills. JXN Water Communications Officer Aisha Carson said that, as of Aug. 27, there were 2,722 “leak or burst codes” coming from residents’ meters around the city. She explained that the new meters they’re installing around the city can detect if water usage is going up because of a leak in a home’s plumbing. 

During a community meeting to discuss utility issues on Tuesday, Carson told residents that JXN Water would adjust residents’ bills when that happens, bringing the price down to what they typically owed before the leak happened. 

A couple of people at the meeting, south Jackson residents Ruth Jumper and Shirley Harrington, both talked about the abnormally high bills they’d received, and that in each case JXN Water told them they had leaks on their property.

Ruth Jumper looking over water bills at her home in south Jackson on Aug. 29, 2024.

Harrington, for instance, said she got a bill in June for $7,400. After JXN Water told her that the amount was due to a leak, she said she hired a plumber who couldn’t find the issue. Later, she said JXN Water left a note on her door saying that the leak was resolved, and the utility adjusted her bill back to its normal amount. 

“When I got (the bill), it blew my mind,” said Harrington, who lives by herself and says her usual monthly balance is about $130. “I was like where did this come from? And their explanation was, ‘You’ve had a leak ever since October last year.’ Nobody told me I had a leak, and I’ve been paying my bill.”

Jumper, like Harrington, said JXN Water told her she had a leak on her property, inflating the consumption shown on her water bill. Jumper showed Mississippi Today a note, dated July 10, that she said the utility left on her door saying there was no issue. But as far as she was aware, no one had been by to fix a leak. Whatever had happened, her bill for July showed a dramatic 75% decrease in her consumption. The utility also told Jumper it would adjust her bill back to its normal amount, she said. 

Carson later talked about why some residents aren’t seeing the leaks the meters are picking up.

“Leaks can be complicated, such as slab/foundation leaks or lateral line collapses, which are not always obvious,” she said in an email. “While JXN Water is not responsible for leaks on private property, we can send a crew to investigate and confirm if the leak is on the customer’s side of the property line… Once the leak is fixed, customers can request a billing adjustment, and their meter will no longer generate high usage readings, resolving the issue.”

A note that Ruth Jumper said JXN Water left on her door.

Another point of contention among residents has been a $40 “availability” fee that came with the new billing structure. Both the old and new structures charge customers in two ways: a fixed fee, as well as a variable cost based on consumption. The old fixed fee was much lower, at $11 a month. 

But, Henifin pointed out, the new variable rate for water and sewer combined has gone down, going from $9 per hundred cubic feet, or CCF, to $6. The change, he explained, reflects that most of the cost of delivering water comes from the infrastructure, rather than how much a person consumes. 

“If everyone in the city didn’t use water today, those fixed costs would still be there, so we need to collect revenue to pay for that,” he said.

While JXN Water is more aggressively pushing customers to catch up on their bills, it’s also let go of a large chunk of past debt. When the utility took over, according to its quarterly report, it inherited $56 million in water bill arrearages. But a majority of that debt is disputed, the report says, and the cost of recovering that money would outweigh what the utility collects. JXN Water is nearly finished installing new meters to all of its customers, but Jacksonians for years dealt with unreliable billing thanks to faulty meters that the city received through a contract with Siemens. 

Crudup, the lawmaker whose district includes south Jackson, said the $40 charge has been the main subject of concern he’s heard from his constituents. Otherwise, he says, the new billing model seems to be going smoothly, especially compared to the last decade of what Jackson has dealt with. 

The city began its water metering contract with Siemens back in 2013, but as early as the following year residents and officials suspected faulty numbers in their water bills. 

“For so long, Jackson was on sort of a moratorium on paying water bills, and there were certain people, and probably even businesses who probably saw paying the water bill as sort of optional,” Crudup said. “Jackson residents have gone so long, I would say probably the last seven to 10 years without paying pretty consistently.”

This article first appeared on Mississippi Today and is republished here under a Creative Commons license.

Mississippi Today

If Tate Reeves calls a tax cut special session, Senate has the option to do nothing

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mississippitoday.org – Bobby Harrison – 2025-02-23 06:00:00

An illness is spreading through the Mississippi Capitol: special session fever.

Speculation is rampant that Gov. Tate Reeves will call a special session if the Senate does not acquiesce to his and the House leadership’s wishes to eliminate the state personal income tax.

Reeves and House leaders are fond of claiming that the about 30% of general fund revenue lost by eliminating the income tax can be offset by growth in other state tax revenue.

House leaders can produce fancy charts showing that the average annual 3% growth rate in state revenue collections can more than offset the revenue lost from a phase out of the income tax.

What is lost in the fancy charts is that the historical 3% growth rate in state revenue includes growth in the personal income tax, which is the second largest source of state revenue. Any growth rate will entail much less revenue if it does not include a 3% growth in the income tax, which would be eliminated if the governor and House leaders have their way. This is important because historically speaking, as state revenue grows so does the cost of providing services, from pay to state employees, to health care costs, to transportation costs, to utility costs and so on.

This does not even include the fact that historically speaking, many state entities providing services have been underfunded by the Legislature, ranging from education to health care, to law enforcement, to transportation. Again, the list goes on and on.

And don’t forget a looming $25 billion shortfall in the state’s Public Employee Retirement System that could create chaos at some point.

But should the Senate not agree to the elimination of the income tax and Reeves calls a special session, there will be tremendous pressure on the Senate leadership, particularly Lt. Gov. Delbert Hosemann, the chamber’s presiding officer.

Generally speaking, a special session will provide more advantages for the eliminate-the-income-tax crowd.

First off, it will be two against one. When the governor and one chamber of the Legislature are on the same page, it is often more difficult for the other chamber to prevail.

The Mississippi Constitution gives the governor sole authority to call a special session and set an agenda. But the Legislature does have discretion in how that agenda is carried out.

And the Legislature always has the option to do nothing during the special session. Simply adjourn and go home is an option.

But the state constitution also says if one chamber is in session, the other house cannot remain out of session for more than three days.

In other words, theoretically, the House and governor working together could keep the Senate in session all year.

In theory, senators could say they are not going to yield to the governor’s wishes and adjourn the special session. But if the House remained in session, the Senate would have to come back in three days. The Senate could then adjourn again, but be forced to come back if the House stubbornly remained in session.

The process could continue all year.

But in the real world, there does not appear to be a mechanism — constitutionally speaking — to force the Senate to come back. The Mississippi Constitution does say members can be “compelled” to attend a session in order to have a quorum, but many experts say that language would not be relevant to make an entire chamber return to session after members had voted to adjourn.

In the past, one chamber has failed to return to the Capitol and suffered no consequences after the other remained in session for more than three days.

As a side note, the Mississippi Constitution does give the governor the authority to end a special session should the two chambers not agree on adjournment. In the early 2000s, then-Gov. Ronnie Musgrove ended a special session when the House and Senate could not agree on a plan to redraw the state’s U.S. House districts to adhere to population shifts found by the U.S. Census.

But would Reeves want to end the special session without approval of his cherished income tax elimination plan?

Probably not.

In 2002 there famously was an 82-day special session to consider proposals to provide businesses more protection from lawsuits. No effort was made to adjourn that session. It just dragged on until the House finally agreed to a significant portion of the Senate plan to provide more lawsuit protection.

In 1969, a special session lasted most of the summer when the Legislature finally agreed to a proposal of then-Gov. John Bell Williams to opt into the federal Medicaid program.

In both those instances, those wanting something passed — Medicaid in the 1960s and lawsuit protections in the 2000s — finally prevailed.

This article first appeared on Mississippi Today and is republished here under a Creative Commons license.

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On this day in 1898

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mississippitoday.org – Jerry Mitchell – 2025-02-22 07:00:00

Feb. 22, 1898

Lavinia Baker and her five surviving children. A white mob set fire to their house and fatally shot and killed her husband, Frazier Baker, and baby girl Julia on Feb. 22, 1898. Left to right: Sarah; Lincoln, Lavinia; Wille; Cora, Rosa Credit: Wikipedia

Frazier Baker, the first Black postmaster of the small town of Lake City, South Carolina, and his baby daughter, Julia, were killed, and his wife and three other daughters were injured when a lynch mob attacked

When President William McKinley appointed Baker the previous year, local whites began to attack Baker’s abilities. Postal inspectors determined the accusations were unfounded, but that didn’t halt those determined to destroy him. 

Hundreds of whites set fire to the post office, where the Bakers lived, and reportedly fired up to 100 bullets into their home. Outraged citizens in town wrote a resolution describing the attack and 25 years of “lawlessness” and “bloody butchery” in the area. 

Crusading journalist Ida B. Wells wrote the White House about the attack, noting that the family was now in the Black hospital in Charleston “and when they recover sufficiently to be discharged, they) have no dollar with which to buy food, shelter or raiment. 

McKinley ordered an investigation that led to charges against 13 men, but no one was ever convicted. The family left South Carolina for Boston, and later that year, the first nationwide civil rights organization in the U.S., the National Afro-American Council, was formed. 

In 2019, the Lake City post office was renamed to honor Frazier Baker. 

“We, as a family, are glad that the recognition of this painful event finally happened,” his great-niece, Dr. Fostenia Baker said. “It’s long overdue.”

This article first appeared on Mississippi Today and is republished here under a Creative Commons license.

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Memorial Health System takes over Biloxi hospital, what will change?

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mississippitoday.org – Roy Howard Community Journalism Center – 2025-02-21 15:22:00

by Justin Glowacki  with contributions from Rasheed Ambrose, Javion Henry, McKenna Klamm, Matt Martin and Aidan Tarrant

BILOXI – On Feb. 1, Memorial Health System officially took over Merit Health Biloxi, solidifying its position as the dominant healthcare provider in the region. According to Fitch Ratings, Memorial now controls more than 85% of the local health care market.

This isn’t Memorial’s first hospital acquisition. In 2019, it took over Stone County Hospital and expanded services. Memorial considers that transition a success and expects similar results in Biloxi.

However, health care experts caution that when one provider dominates a market, it can lead to higher prices and fewer options for patients.

Expanding specialty care and services

Kristian Spear, Hospital Administrator at Memorial Hospital Biloxi, speaks on the hospital’s acquisition and future goals for improvement. (RHCJC News)

One of the biggest benefits of the acquisition, according to Kristian Spear, the new administrator of Memorial Hospital Biloxi, will be access to Memorial’s referral network.

By joining Memorial’s network, Biloxi patients will have access to more services, over 40 specialties and over 100 clinics.

“Everything that you can get at Gulfport, you will have access to here through the referral system,” Spear said.

One of the first improvements will be the reopening of the Radiation Oncology Clinic at Cedar Lake, which previously shut down due to “availability shortages,” though hospital administration did not expand on what that entailed.

“In the next few months, the community will see a difference,” Spear said. “We’re going to bring resources here that they haven’t had.”

Beyond specialty care, Memorial is also expanding hospital services and increasing capacity. Angela Benda, director of quality and performance improvement at Memorial Hospital Biloxi, said the hospital is focused on growth.

“We’re a 153-bed hospital, and we average a census of right now about 30 to 40 a day. It’s not that much, and so, the plan is just to grow and give more services,” Benda said. “So, we’re going to expand on the fifth floor, open up more beds, more admissions, more surgeries, more provider presence, especially around the specialties like cardiology and OB-GYN and just a few others like that.”

For patient Kenneth Pritchett, a Biloxi resident for over 30 years, those changes couldn’t come soon enough.

Keneth Pritchett, a Biloxi resident for over 30 years, speaks on the introduction of new services at Memorial Hospital Biloxi. (RHCJC News) Credit: Larrison Campbell, Mississippi Today

Pritchett, who was diagnosed with congestive heart failure, received treatment at Merit Health Biloxi. He currently sees a cardiologist in Cedar Lake, a 15-minute drive on the interstate. He says having a cardiologist in Biloxi would make a difference.

“Yes, it’d be very helpful if it was closer,” Pritchett said. “That’d be right across the track instead of going on the interstate.”

Beyond specialty services and expanded capacity, Memorial is upgrading medical equipment and renovating the hospital to improve both function and appearance. As far as a timeline for these changes, Memorial said, “We are taking time to assess the needs and will make adjustments that make sense for patient care and employee workflow as time and budget allow.”

Unanswered questions: insurance and staffing

As Memorial Health System takes over Merit Health Biloxi, two major questions remain:

  1. Will patients still be covered under the same insurance plans?
  2. Will current hospital staff keep their jobs?

Insurance Concerns

Memorial has not finalized agreements with all insurance providers and has not provided a timeline for when those agreements will be in place.

In a statement, the hospital said:

“Memorial recommends that patients contact their insurance provider to get their specific coverage questions answered. However, patients should always seek to get the care they need, and Memorial will work through the financial process with the payers and the patients afterward.”

We asked Memorial Health System how the insurance agreements were handled after it acquired Stone County Hospital. They said they had “no additional input.”

What about hospital staff?

According to Spear, Merit Health Biloxi had around 500 employees.

“A lot of the employees here have worked here for many, many years. They’re very loyal. I want to continue that, and I want them to come to me when they have any concerns, questions, and I want to work with this team together,” Spear said.

She explained that there will be a 90-day transitional period where all employees are integrated into Memorial Health System’s software.

“Employees are not going to notice much of a difference. They’re still going to come to work. They’re going to do their day-to-day job. Over the next few months, we will probably do some transitioning of their computer system. But that’s not going to be right away.”

The transition to new ownership also means Memorial will evaluate how the hospital is operated and determine if changes need to be made.

“As we get it and assess the different workflows and the different policies, there will be some changes to that over time. Just it’s going to take time to get in here and figure that out.”

During this 90-day period, Erin Rosetti, Communications Manager at Memorial Health System said, “Biloxi employees in good standing will transition to Memorial at the same pay rate and equivalent job title.”

Kent Nicaud, President and CEO of Memorial Health System, said in a statement that the hospital is committed to “supporting our staff and ensuring they are aligned with the long-term vision of our health system.”

What research says about hospital consolidations

While Memorial is promising improvements, larger trends in hospital mergers raise important questions.

Research published by the Rand Corporation, a nonprofit, nonpartisan research organization, found that research into hospital consolidations reported increased prices anywhere from 3.9% to 65%, even among nonprofit hospitals.

Source: Liu, Jodi L., Zachary M. Levinson, Annetta Zhou, Xiaoxi Zhao, PhuongGiang Nguyen, and Nabeel Qureshi, Environmental Scan on Consolidation Trends and Impacts in Health Care Markets. Santa Monica, CA: RAND Corporation, 2022.

The impact on patient care is mixed. Some studies suggest merging hospitals can streamline services and improve efficiency. Others indicate mergers reduce competition, which can drive up costs without necessarily improving care.

When asked about potential changes to the cost of care, hospital leaders declined to comment until after negations with insurance companies are finalized, but did clarify Memorial’s “prices are set.”

“We have a proven record of being able to go into institutions and transform them,” said Angie Juzang, Vice President of Marketing and Community Relations at Memorial Health System.

When Memorial acquired Stone County Hospital, it expanded the emergency room to provide 24/7 emergency room coverage and renovated the interior.

When asked whether prices increased after the Stone County acquisition, Memorial responded:

“Our presence has expanded access to health care for everyone in Stone County and the surrounding communities. We are providing quality healthcare, regardless of a patient’s ability to pay.”

The response did not directly address whether prices went up — leaving the question unanswered.

The bigger picture: Hospital consolidations on the rise

According to health care consulting firm Kaufman Hall, hospital mergers and acquisitions are returning to pre-pandemic levels and are expected to increase through 2025.

Hospitals are seeking stronger financial partnerships to help expand services and remain stable in an uncertain health care market.

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Source: Kaufman Hall M&A Review

Proponents of hospital consolidations argue mergers help hospitals operate more efficiently by:

  • Sharing resources.
  • Reducing overhead costs.
  • Negotiating better supply pricing.

However, opponents warn few competitors in a market can:

  • Reduce incentives to lower prices.
  • Slow wage increases for hospital staff.
  • Lessen the pressure to improve services.

Leemore Dafny, PhD, a professor at Harvard and former deputy director for health care and antitrust at the Federal Trade Commission’s Bureau of Economics, has studied hospital consolidations extensively.

In testimony before Congress, she warned: “When rivals merge, prices increase, and there’s scant evidence of improvements in the quality of care that patients receive. There is also a fair amount of evidence that quality of care decreases.”

Meanwhile, an American Hospital Association analysis found consolidations lead to a 3.3% reduction in annual operating expenses and a 3.7% reduction in revenue per patient.

This article first appeared on Mississippi Today and is republished here under a Creative Commons license.

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