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Maximus workers in Hattiesburg strike again

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Maximus workers in Hattiesburg strike again, calling out timed bathroom breaks and COVID-19 policies

Federally contracted call center workers are striking in Hattiesburg for the third time this year — this time, taking aim at bathroom breaks and time off policies related to COVID-19. 

Maximus call center workers, who are tasked with handling customer service calls for Medicare, the Affordable Care Act marketplace and the Centers for Disease Control and Prevention, have been vocal for months in their union efforts and calls for workplace reforms

Some of the latest criticisms come from workers who take CDC information calls and say the call center isn’t giving workers the proper time off if they test positive for COVID-19. 

“Right now, some of us only get one day of paid leave when we test positive for COVID-19, even though the CDC recommends that anyone who tests positive for COVID quarantine for at least five days,” Hattiesburg worker Jennifer Dundit said in a statement. “Therefore, if we don’t have any accrued time off, we might be unable to properly quarantine to recover and help prevent community spread.” 

In a statement, Maximus said it follows the CDC’s workplace guidelines. Workers, the company says, have “24 hours of paid administrative leave,” which equates to three eight-hour shifts, if they test positive. But call center workers told Mississippi Today they only get one day off before having to dip into their earned time off – and that’s if they’ve accrued it. Often, they say, workers have to take unpaid time off while isolating – something they usually cannot afford. 

Call center workers in Bogalusa, La. also protested outside a Maximus call center Monday. Both groups have been calling for better wages since in-person protests began in March. Workers make about $15 an hour –  $31,000 to $35,000 a year before taxes. 

Maximus’ Hattiesburg workers are about 80% female, according to union group Call Center Workers United. Despite the largely female workforce, workers say in addition to poor time-off policies they’re also given strict six-minute bathroom break rules outside of their allotted 15-minute breaks and 30-minute lunches. After the story published, Maximus clarified that “bathroom breaks are allowed for everyone and can be longer than 6 minutes if needed.”

READ MORE: Starbucks employees and others trying to unionize in Mississippi face decades-old hardships

“We need more than six minutes to use the bathroom,” Dundit said, “and should not have to risk discipline or shame for doing so.” 

Maximus did not respond directly to the bathroom-break allegations, instead pointing out workers get two short breaks and one long lunch break during an 8-hour workday.

Since March, workers have called out Maximus for exorbitant health insurance costs. Workers have told Mississippi Today they struggle to stretch their paychecks to cover food, bills and basic medical costs.

Call Center Workers United recently announced a new “solidarity fund” to help support workers who choose to walk off the job in protest of working conditions. 

Maximus cut health insurance deductibles from $4,500 to $2,500 since workers began speaking out. Maximus has said it meets regularly with employees to address issues and has a hotline where workers can report complaints anonymously. 

“We welcome the opportunity to work directly with our employees and discuss and hopefully resolve their concerns,” Maximus told Mississippi Today after May’s protest. “We respect our employees’ legal right to attempt to organize, and any information we provide is designed to help them make an informed decision about union representation.”

Clarification 8/8/22: This story was updated with more detail about Maximus’ COVID-19 leave and bathroom break policies.

This article first appeared on Mississippi Today and is republished here under a Creative Commons license.

Mississippi News

Attorneys file motion to delay Jackson bribery trial

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www.wjtv.com – Kaitlin Howell – 2024-11-21 16:41:00

SUMMARY: In connection with the Jackson bribery scandal, attorneys for federal officials and local leaders filed a motion to postpone the trial to allow time for extensive evidence review, including hours of recordings and thousands of pages of documents. Key figures charged include Hinds County DA Jody Owens, Jackson Mayor Chokwe A. Lumumba, and Councilman Aaron Banks, each facing multiple counts of conspiracy related to bribery and fraud. The scandal involves alleged bribes amounting to over $80,000 related to a downtown development project, facilitated by individuals posing as real estate developers working with the FBI.

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Family of Dexter Wade rallies outside JPD nearly two years after his death

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www.wjtv.com – Tia McKenzie – 2024-11-20 14:20:00

SUMMARY: Nearly two years after Dexter Wade’s death, his family continues seeking justice. On November 20, Dexter Wade Day was observed in Jackson, declared by Councilman Kenneth Stokes. Wade, hit by a Jackson police cruiser in March 2023, was later found in a pauper’s grave in Hinds County, and his mother, Bettersten Wade, was unaware of his death until August 2023. She believes his death was covered up. No arrests have been made, and authorities consider it an accident. Jackson Police Chief Joseph Wade expressed condolences and shared updates on new policies to prevent similar tragedies.

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Mississippi News

Man shot while helping with stalled vehicle in Jackson

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www.wjtv.com – Kaitlin Howell – 2024-11-20 19:08:00

SUMMARY: A man was shot in Jackson, Mississippi, while attempting to assist a person with a stalled vehicle on State Street at Beasley Road around 4:00 p.m. on November 20. Detective Tommie Brown reported that the victim was working on the vehicle when the suspect approached, questioned him, and then opened fire. The assailant fled the scene in a vehicle. Fortunately, the victim sustained non-life-threatening injuries and was taken to a local hospital. The Jackson Police Department is seeking information about the incident and encourages anyone with details to contact them or Crime Stoppers.

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